US Patent No. 9,935,823

CHANGE TO AVAILABILITY MAPPING


Patent No. 9,935,823
Issue Date April 03, 2018
Title Change To Availability Mapping
Inventorship Haviv Rosh, Modiin (IL)
Noam Biran, Kfar Menahem (IL)
Assignee ServiceNow, Inc., Santa Clara, CA (US)

Claim of US Patent No. 9,935,823

1. A computer-implemented network diagnostics system, comprising:a communications network;
network accessible storage comprising a network interface and a non-volatile storage medium;
a web server coupled to the communications network, the web server comprising a processor that is programmed to relay selected information for display by client computers coupled to the network; and
a system management module, coupled to the communications network and the network accessible storage via a network interface of the system management module, the system management module comprising:
a digital data processor;
program storage coupled to the digital data processor; and
one or more network links coupled to the digital data processor to relay data between the digital data processor and the communications network;
wherein the digital data processor is programmed to perform computer-implemented impact analysis tasks according to machine-readable instructions contained in the program storage that:
direct the web server to provide for display at one of the client computers an output comprising a predefined status indicator for each of a plurality of client resources of the communications network, each status indicator representing a functional state of a corresponding item of the client resources, wherein the client resources comprise hardware components of the communications network and services provided by said hardware components;
receive, from one or more of the plurality of client resources of the communications network, notification of one or more planned maintenance operations defined for specific items of the client resources;
analyze a state of the resources of the communications network to identify resources experiencing complete or partial functional impairment;
direct the web server to provide for display at one or more client computers an output comprising an update to the predefined status indicator of each of the functionally impaired resources;
perform, for each resource experiencing complete or partial functional impairment, tasks that:
apply a predetermined impact analysis framework to determine whether the functional impairment is causally related to the planned maintenance operations;
causing the direct of the web server to modify or suspend updating of the predefined status indicators of the resources whose functional impairment is causally related to the planned maintenance operations.