US Patent No. 9,661,135

ADAPTIVE COMMUNICATION HANDLING


Patent No. 9,661,135
Issue Date May 23, 2017
Title Adaptive Communication Handling
Inventorship Robert R. Burns, Campbell, CA (US)
Assignee Shoretel, Inc., Sunnyvale, CA (US)

Claim of US Patent No. 9,661,135

1. A method comprising:
accessing, from memory, sensor data in response to detecting an incoming communication to a given communication endpoint,
the sensor data representing at least one of a condition of the given communication endpoint or a condition of an operating
environment associated with the given communication endpoint;

analyzing the sensor data with an analyzer in at least one of the given communication endpoint and call logic of a call control
to determine endpoint condition data corresponding to at least one of a willingness or availability of a user to answer the
incoming communication at the given communication endpoint, wherein the call control is implemented in at least one of a server
to which the given communication endpoint is connected via a network, the given communication endpoint, a different communication
endpoint, or some distributed combination thereof;

adapting, in the call logic of the call control, a duration that the incoming communication is offered to the given communication
endpoint based on the endpoint condition data;

redirecting the incoming communication from the given communication endpoint to another endpoint in response to the duration
expiring before the incoming communication is answered at the given communication endpoint; and

redirecting the incoming communication from the other endpoint back to the given communication endpoint in response to determining
the endpoint condition data indicates a behavior consistent with answering the incoming communication at the given communication
endpoint before the incoming communication is answered and connected at the other endpoint.