US Patent No. 11,114,092

REAL-TIME VOICE PROCESSING SYSTEMS AND METHODS


Patent No. 11,114,092
Issue Date September 07, 2021
Title Real-time Voice Processing Systems And Methods
Inventorship Romain Sambarino, Paris (FR)
Assignee Groupe Allo Media SAS, Paris (FR)

Claim of US Patent No. 11,114,092


1. A computer-implemented method for protecting access toinformation while transcribing spoken words to text, the method comprising:
electronically monitoring a telephonic interaction, the interaction comprising at least two different channels;
while monitoring the telephonic interaction, assigning one of a plurality of context-based speech recognition models to at least one of the two different channels wherein the one of the plurality of context-based speech recognition models is trained to recognize protected information and the plurality of context-based speech recognition models are organized in a multi-level hierarchical structure;
for at least one of the two different channels, swapping the assigned context-based speech recognition model with an alternate context-based speech recognition model while still monitoring the telephonic interaction and, wherein the speech from one of the other of the two different channels comprises a question, and wherein the alternate context-based speech recognition model comprises a fixed set of possible answers for the question; and
as the text is being transcribed, transcribing the monitored telephonic interaction from speech to text based on the assigned model such that the protected information is obfuscated.