1. A computer-implemented method for protecting access toinformation while transcribing spoken words to text, the method comprising:
electronically monitoring a telephonic interaction, the interaction comprising at least two different channels;
while monitoring the telephonic interaction, assigning one of a plurality of context-based speech recognition models to at least one of the two different channels wherein the one of the plurality of context-based speech recognition models is trained to recognize protected information and the plurality of context-based speech recognition models are organized in a multi-level hierarchical structure;
for at least one of the two different channels, swapping the assigned context-based speech recognition model with an alternate context-based speech recognition model while still monitoring the telephonic interaction and, wherein the speech from one of the other of the two different channels comprises a question, and wherein the alternate context-based speech recognition model comprises a fixed set of possible answers for the question; and
as the text is being transcribed, transcribing the monitored telephonic interaction from speech to text based on the assigned model such that the protected information is obfuscated.