US Patent No. 11,030,555

ISSUE TRACKING SYSTEM USING A SIMILARITY SCORE TO SUGGEST AND CREATE DUPLICATE ISSUE REQUESTS ACROSS MULTIPLE PROJECTS


Patent No. 11,030,555
Issue Date June 08, 2021
Title Issue Tracking System Using A Similarity Score To Suggest And Create Duplicate Issue Requests Across Multiple Projects
Inventorship Noam Bar-on, San Francisco, CA (US)
Sukho Chung, San Francisco, CA (US)
Assignee ATLASSIAN PTY LTD., Sydney (AU) ATLASSIAN INC., San Francisco, CA (US)

Claim of US Patent No. 11,030,555

1. A networked issue tracking system for suggesting and tracking issue records using a similarity score, the networked issue tracking system comprising:a client device executing a client application; and
a host service operably coupled to the client application of the client device by a network, the host service having a processor configured to:
receive, from the client application, a first issue request;
generate a first issue record in response to receiving the first issue request;
associate the first issue record with a first issue cluster defined by the host service and based on a first similarity between first content of the first issue request and content of one or more issue records associated with the first issue cluster;
determine a similarity score between the first issue record and one or more second issue records that are associated with a second issue cluster defined by host service that is distinct from and disjoint with the first issue cluster;
identify a seed issue record from the one or more second issue records based on a determination that the similarity score of the seed issue record satisfies a similarity threshold; and
transmit a suggested issue request to the client application, the suggested issue request comprising issue data extracted from the seed issue record.