US Pat. No. 10,657,957

REAL-TIME VOICE PROCESSING SYSTEMS AND METHODS

Groupe Allo Media SAS, P...

1. A computer-implemented method for transcribing spoken words to text, the method comprising:electronically monitoring a telephonic interaction, the interaction comprising at least two different channels;
while monitoring the telephonic interaction, assigning a different one of a plurality of context-based speech recognition models to each of the at least two different channels; and
while monitoring the telephonic interaction, transcribing the monitored telephonic interaction from speech to text based on the different assigned models,
wherein the plurality of context-based speech recognition models are organized in a hierarchical structure and wherein the hierarchical structure comprises a language level, a role level and a term level.

US Pat. No. 10,522,138

REAL-TIME VOICE PROCESSING SYSTEMS AND METHODS

Groupe Allo Media SAS, P...

1. A computer-implemented method for transcribing spoken words to text, the method comprising:electronically monitoring a telephonic interaction, the interaction comprising at least two different channels;
while monitoring the telephonic interaction, assigning a different one of a plurality of context-based speech recognition models to each of the at least two different channels;
for at least one of the two different channels, swapping the assigned context-based speech recognition models with an alternate context-based speech recognition model while still monitoring the telephonic interaction; and
while monitoring the telephonic interaction, transcribing the monitored telephonic interaction from speech to text based on the different assigned models,wherein the alternate context-based speech recognition model selected for at least one of the two different channels is based at least in part on speech from one of the other of the two different channels and wherein the speech from one of the other of the two different channels comprises a question, and the alternate context-based speech recognition model comprises a fixed set of possible answers for the question.

US Pat. No. 11,114,092

REAL-TIME VOICE PROCESSING SYSTEMS AND METHODS

Groupe Allo Media SAS, P...


1. A computer-implemented method for protecting access toinformation while transcribing spoken words to text, the method comprising:
electronically monitoring a telephonic interaction, the interaction comprising at least two different channels;
while monitoring the telephonic interaction, assigning one of a plurality of context-based speech recognition models to at least one of the two different channels wherein the one of the plurality of context-based speech recognition models is trained to recognize protected information and the plurality of context-based speech recognition models are organized in a multi-level hierarchical structure;
for at least one of the two different channels, swapping the assigned context-based speech recognition model with an alternate context-based speech recognition model while still monitoring the telephonic interaction and, wherein the speech from one of the other of the two different channels comprises a question, and wherein the alternate context-based speech recognition model comprises a fixed set of possible answers for the question; and
as the text is being transcribed, transcribing the monitored telephonic interaction from speech to text based on the assigned model such that the protected information is obfuscated.